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E-Commerce Reimagined: 500K Visitors, 5X Conversions, 25% More Retention
$500k+
Revenue Growth
2x
Growth in higher conversion rate
22%
Higher lead generation
19%
Growth in customer accusation
Brief About the Product
The client is a prominent Exporter and Supplier of Designer Sarees, Kurtis, from Jaipur. They were among the top sellers on Myntra, Flipkart, and Amazon, boasting an average rating of 4.1 stars.
Industry
eCommerce
Product Type
Website
Our Role
Research, UX, UI
Geography
India
Problem Statement
Despite having a monthly visitor count of 500,000, the client faced a bounce rate exceeding 90% and struggled to convert visitors into customers. Their existing website had an outdated design, lacked proper brand guidelines, and did not instill trust in users. Additionally, they lacked a mobile application, further hindering their e-commerce success.
Goal
To develop a modern, user-friendly e-commerce website and mobile application using Shopify, enabling the client to sell directly to customers while ensuring a seamless shopping experience.
Features & Modules
To address the client’s challenges, we designed a feature-rich e-commerce platform with:
User Panel Features
- Minimalist User Experience ensuring intuitive navigation.
- Advanced Review System for social proofing.
- Product Availability Optimization with alternative suggestions.
- Smooth Authentication Process using mobile number or email.
- Handy Navigation & Categorization for a seamless shopping experience.
- High-Quality Product Imaging & Descriptions for user clarity.
- Multiple Product Variations displayed on the product page.
- Guest Checkout to allow purchases without registration.
- Advanced Search & Filter Options:
- Auto-suggestions
- Misspelled words correction
- Image-based searching
- Real-Time Order Tracking to allow purchases without registration.
- Automated Notifications: SMS, Email, and In-App push notifications.
- Multilingual Support for a global audience.
Admin Panel Features
- Dashboard for Sales & Order Analytics
- Product & Inventory Management
- User & Role Management
- Order Processing & Shipping Management
- Promotional Banners & Discounts Management
- Automated Invoice & Tax Calculation
- Fraud Prevention & Secure Payment Gateway Integration
Challenges & Solutions
1. Complex User Flow Management
- Challenge: Managing a smooth user flow while handling multiple sections on the website.
- Solution: Implemented clear categorization, intuitive UI/UX, and personalized recommendations.
2. Automated Review System for Social Proofing
- Challenge: Ensuring authentic and helpful reviews for users.
- Solution: Implemented an automated algorithm to validate and highlight relevant reviews.
3. Alternative Product Recommendations
- Challenge: Avoiding "Product Not Available" messages.
- Solution: Introduced intelligent recommendations based on similar products and user preferences.
4. Scalability & Performance Optimization
- Challenge: Handling high traffic and ensuring fast loading speeds.
- Solution: Implemented CDN, lazy loading, and optimized caching mechanisms.
5. Secure & Seamless Checkout Experience
- Challenge:Reducing cart abandonment rates.
- Solution: Introduced multiple payment options, secure gateways, and one-click checkout.
5. Multi-Cart System for Users
- Challenge:Allowing users to manage multiple orders efficiently.
- Solution: Developed a multi-cart feature, enabling users to save and purchase items separately.
Results & Impact
- With our Shopify-powered e-commerce solution, the client achieved:
- Reduction in Bounce Rate from 90% to 40%
- Increase in Conversion Rate by 5x.
- Mobile App Adoption led to 25% more returning customers.
- Seamless User Experience enhanced customer retention
- Secure & Scalable Platform ready for future expansions
Conclusion
By implementing a modern e-commerce platform with AI-driven recommendations, and an optimized user experience, the client successfully transformed their online business and significantly boosted direct sales through their website and mobile application.
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